Refund policy

At Antilia Decor, each piece is custom-made with care and creativity, just for you.

While we take every measure to deliver perfection, we understand that unforeseen issues can arise. Below is our comprehensive Return & Exchange Policy to guide you in such situations.


1. Exchange Policy (For Damaged or Defective Products)

We offer a 7-day exchange guarantee for items that arrive damaged or defective.

To qualify for an exchange:

  • Please contact us within 7 days of delivery at 📧 contact@antarmandecor.com

  • Provide clear photos of the damaged product along with the original unboxing video

  • The product must be unused, and in the same condition in which it was received

Important:
In the absence of an unboxing video and photo proof of damage on arrival, we may not be able to approve an exchange request.

Once approved, we will arrange a reverse pickup or guide you through the next steps.


2. Returns & Refunds

Since all our artworks and décor products are made to order, we do not accept returns for reasons such as:

  • Change of mind

  • Incorrect size selection

  • Personal preference


3. Cancellation Policy

We offer a 2-hour cancellation window after an order is placed, applicable in the following cases:

  • You placed the order by mistake

  • You selected the wrong size or frame

  • You wish to make changes before the order goes into production

To cancel your order:

Please note:
Cancellation charges may apply to cover payment gateway and processing fees.


4. Custom / Personalized Orders

Custom artwork, name prints, or personalized décor pieces cannot be cancelled or exchanged once confirmed, unless damaged in transit.
Please double-check all details before confirming a custom order.


5. Color & Texture Disclaimer

Please note that slight variations in:

  • Color

  • Brush texture

  • Framing

may occur due to the handcrafted nature of our products and the screen settings of your device.
These will not be considered defects or reasons for return.

Need Help?

We’re here to assist. For any queries related to returns, exchanges, or order issues, write to us at:

📧 contact@antarmandecor.com
🕒 Mon–Sat | 10:00 AM – 6:00 PM